Canadian NetTalk customers reconnected after dispute between company, carrier “Report”

All Canadian NetTalk numbers are fully functioning. In a statement on Facebook NetTalk said that it will compensate users for their “inconvenience.”

Florida-based NetTalk.com Inc. said all features of its Canadian Voice over Internet Protocol (VoIP) telephone service were restored late Wednesday evening.

NetTalk’s outage occurred following a dispute with Iristel Inc., a Markham Ont.-based telecom provider that had been facilitating access to Canadian phone numbers for NetTalk.

The trouble began last Friday, Jan. 18, when people calling the phone numbers of NetTalk customers would get a message that the number was out of service or disconnected.

Customers were frustrated their long-time phone numbers were affected, and concerned about the calls they were missing.

After five days, the two companies announced their numbers would be fully reconnected.

Statement

To our valued netTALK Canada customers,

We are very pleased to announce that, effective immediately, all netTALK Canada telephone numbers and services are live and fully functioning.

According to Anastasios Kyriakides, CEO of netTALK, “We cannot sufficiently express our thanks to our customers for their patience and loyalty, to the relevant Canadian regulatory authorities for their guidance and assistance, and to our telecommunications partners in Canada for their invaluable efforts to finally bring this to a conclusion. Working together, we reached the right result.”

We will be in touch with each of you to provide any necessary further details, and to compensate you for your inconvenience. And most importantly, we truly appreciate your loyalty to, and trust in, netTALK.

Sincerely,

Agencies/Canadajournal