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Last week, Jeremy Gutsche flew from London to Singapore on Singapore Airlines. He purchased a 30 MB in-air Internet package for $28.99. When he deplaned, he was shocked to learn he’d been hit with an additional $1,142.47 in overage charges.
GOUGED! Here's how @SingaporeAir billed me $1200 for the internet: http://t.co/hTohWmy5LL pic.twitter.com/RMlYPmiOmT
— Jeremy Gutsche (@jeremygutsche) November 13, 2014
The browsing was limited to “just 155 page views, mostly to my email”, a sent email and uploading a 4mb PowerPoint. After that Gutsche claims he slept through the flight.
In the blog post on his Trend Hunter website he wrote:
I wish I could blame an addiction to NetFlix or some intellectual documentary that made me $1200 smarter.
However, the Singapore Airlines internet was painfully slow, so videos would be impossible and that means I didn’t get any smarter…except about how to charge a lot of money for stuff. I did learn that.
Yet Singapore Airlines and On Air is refusing to budge. Gutsche is going to have to pay up.
On Air told the Wall Street Journal that its service is “entirely transparent” and added that passengers are provided with a graph demonstrating data consumption.
The Wi-Fi service provider said that “to consume several hundred megabytes during one flight takes much more than basic email viewing, for example downloading heavy attachments, cloud access and using Skype.”
Agencies/Canadajournal
