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Microsoft is planning to recall a number of Surface Pro power cords following overheating concerns.
Twisting, pinching or winding the cables too tightly over an extended period of time could lead to overheating problems with the power cables, the firm says.
A “very small proportion” of Surface Pro customers have reported issues with their cord and free replacements are being offered.
The voluntary recall affects the Surface Pro, Surface Pro 2, and Surface Pro 3 models sold before March 2015.
The recall is worldwide, and a Microsoft spokesman said full details of the recall would be released “shortly”.
The spokesman said: “As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord.
“We will be releasing details of how customers can obtain a free replacement cable shortly.”
The Surface Pro lost Microsoft money in the 18 months after its launch in October 2012.
However usage of the device is growing, and the third-generation device sold two million units by the end of 2014.
Agencies/Canadajournal
