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A passenger on a recent Air Canada flight was stunned after witnessing a baggage handler carelessly tossing luggage from a stairway into a bin several feet below.
Dwayne Stewart, a passenger on flight AC137 from Toronto to Vancouver, was shocked when he saw an Air Canada employee throwing several pieces of luggage into a cargo bin about a dozen feet below.
“We were quite amazed to watch that happen in front of us,” Stewart said of the video.
In a statement released Friday, Air Canada said it was “extremely disappointed” by the video.
“This certainly goes against our standard baggage handling procedures which dictate that gate-checked bags are to be hand carried down the ramp,” the statement reads.
“An investigation into this has been launched, and we will be in contact with our customer.”
Agencies/Canadajournal
