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Because brands really can’t be seen to be pushing egalitarian messages enough in 2015, Starbucks baristas in the US are going to start making small talk with customers about Ferguson.
They will now write “Race Together” on their ever-Instagrammable cups and “may also engage customers in conversation through Race Together stickers available in select stores”, according to a Starbucks press release.
As racially-charged tragedies unfolded in communities across the country, the chairman and ceo of Starbucks didn’t remain a silent bystander. Howard Schultz voiced his concerns with partners (employees) in the company’s Seattle headquarters and started a discussion about race in America.
Despite raw emotion around racial unrest from Ferguson, Missouri to New York City to Oakland, “we at Starbucks should be willing to talk about these issues in America,” Schultz said. “Not to point fingers or to place blame, and not because we have answers, but because staying silent is not who we are.”
Partners were not silent. For more than an hour, at an all-hands meeting at the Starbucks Support Center, partners representing various ages, races and ethnicities passed a microphone and shared personal stories.
“The current state of racism in our country is almost like humidity at times. You can’t see it, but you feel it,” said one partner.
Thousands more voices continue the conversation
Over the past three months, more than 2,000 Starbucks partners have discussed racial issues at open forums in Oakland, Los Angeles, St. Louis, New York and Chicago.
In the midst of a conversation with partners in St. Louis, a soft spoken young man shared that he was proud to have reached the age of 20.
“The magnitude of that statement might have been lost on many in the room, but for me, it brought to light a deeply troubling situation. For some young people in our country, just staying alive is their biggest and most important accomplishment,” said Kelly Sheppard, a Starbucks 15-year partner who attended two of the forums. “How could that be in 21st century America with all of the promise and opportunity our nation provides?”
In each forum, partners demonstrated vulnerability and courage as they shared personal stories. It was clear to those who attended, the gatherings highlighted the mission and values of Starbucks, and the partners’ desire to do more.
Starbucks customers are invited to join the discussion
Baristas in cities where the forums were held said they wanted to do something tangible to encourage greater understanding, empathy and compassion toward one another. Given their willingness to discuss race relations, many partners wanted to begin conversations with their customers too. Partners in New York, Chicago, St. Louis, Oakland and Los Angeles have voluntarily begun writing “Race Together” on Starbucks cups. Partners in all Starbucks stores in the U.S. will join them today. Partners in Starbucks® stores may also engage customers in conversation through Race Together stickers available in select stores, and a special USA Today newspaper section arriving in stores later this week.
In addition, full-page ads in The New York Times and USA Today support the Race Together initiative, which will be further outlined during Starbucks 2015 Annual Meeting of Shareholders in Seattle on Wednesday.
Race Together is not a solution, Schultz acknowledged, “but it is an opportunity to begin to re-examine how we can create a more empathetic and inclusive society – one conversation at a time.”
The new effort is only the latest of the company’s actions that appear designed to bolster the company’s reputation as a socially conscious corporation. Last year, the company created a new program that allows employees to take free online college classes at Arizona State University.
The company is already being mocked on Twitter, as many view the campaign as a classic example of hamfisted corporate intrusion into social and political issues.
However, mockery is coming from people of all races, so perhaps Starbucks’s campaign is already accomplishing its goal.
Agencies/Canadajournal
What a bunch of crap. I want coffee, not controversy. Some of these company’s just need to shut up and do what they are in business for.
If I go thru Starbucks to buy a coffee, and any sort of hashtag comment is written on my cup, I will hand the cup back to the barista and ask for a new cup with no writing. I will choose where I want to have a conversation about certain topics, not at a drive thru coffee store with random strangers.
This comes from a place of good intent- why so nasty about it?